The ZAAGS Chatbot Service provides your business with an AI-powered chatbot customized specifically for your business needs, integrated exclusively within ZAAGS apps.
It automatically answers common customer questions, enhancing customer service and saving time.
Our chatbot handles customer queries instantly, improves user engagement, reduces response time, and allows your staff to focus on more important tasks. It is available 24/7, ensuring your customers always receive immediate assistance.
Additionally, the chatbot can include affiliate links, helping your business generate additional revenue streams.
Examples of how it helps specific businesses:
Restaurants: Provide instant answers about menus, reservations, dietary options, opening hours, and redirect customers to reservation or menu pages.
Hotels & BNBs: Automatically answer queries about room availability, amenities, nearby attractions, booking policies, and link customers directly to booking pages.
Retail Stores: Assist customers with product details, stock availability, promotions, store hours, and direct them to specific e-commerce product pages.
Event Organizers: Answer questions regarding event schedules, ticket availability, venue details, FAQs, and guide users to ticket purchasing links.
Coworking Spaces: Provide information about memberships, available spaces, amenities, pricing, booking, and redirect users to specific booking or membership pages.
Yes, the chatbot is fully customizable.
Our team will initially train it using your provided documents, text, and website links to ensure tailored responses that match your products, services, and brand “feel”. Y
ou can also personalize its appearance with brand-specific colors, logos, and an avatar to perfectly align with your business identity. Regular re-training will be performed to integrate updates from your website.
No technical skills are necessary.
Our setup team fully manages the entire process from start to finish, including gathering initial materials with your help, configuring chatbot behavior, handling the integration into your ZAAGS app (and WordPress site if applicable), and performing necessary tests.
We ensure everything works smoothly, so you can focus on running your business without worrying about any of the technical details
Yes, we offer chatbot integration for WordPress websites as a separate service
While the core chatbot remains managed through the ZAAGS app, we can embed its functionality into your WordPress site to extend its reach.
Please note that this is an additional service with its own setup process and requirements. Contact us for a quotation. Our support team will require admin access to your WordPress wp-admin to complete the integration.
in one word… FAST !
Typically, chatbot integration can be completed within a few business days after the initial setup details and materials are confirmed and the setup fee is paid.
Our team will coordinate with you to collect all the necessary inputs, such as documents, text content, and relevant website links.
Once everything is received, we begin the setup and configuration process immediately.
You will be kept informed at each stage, and we conduct thorough testing to ensure everything functions as expected.
No, updates to chatbot content are managed by our team.
We perform regular re-training sessions to keep your chatbot current and relevant. These updates are based on any changes to your website, new documents or materials you provide, and evolving customer interactions.
This approach ensures consistency and accuracy, without requiring you to manage any technical tasks. All you need to do is keep your online content up to date so it will be reflected in the chatbot
Yes,
Our chatbot can support multiple languages to effectively communicate with your diverse customer base.
During setup, you can specify the primary and additional languages you’d like the chatbot to support.
The chatbot uses the language found in the training documents as a base and is capable of detecting the language used in incoming customer questions, responding appropriately in that same language.
We tailor the responses to ensure clarity and cultural relevance for each audience.
This feature is especially useful for businesses serving international clients or operating in multilingual regions. Our team can also help update or expand language support during re-training sessions if your needs evolve.
Absolutely.
The chatbot is fully responsive and designed to work seamlessly on smartphones and tablets as well as desktops.
This ensures that your customers can get support and information on the go, directly through the ZAAGS app.
The chatbot can be configured to collect valuable customer information such as names, emails, phone numbers, booking preferences, and feedback.
It can present users with short forms or guided prompts at the beginning of each conversation to gather this data effectively. This is ideal for lead generation, capturing interest, building mailing lists, and collecting reviews
You decide if you wish to make the form compulsory (the chat doesn’t answer until the form has been filled) or optional.
All collected information can be sent directly to your email or integrated into your CRM system upon request, helping improve customer service and engagement.
The €20 monthly service includes a comprehensive customer data reporting system. Each month, you will receive a detailed CSV file sent directly to your email. This file will include:
Customer names and contact details (emails, phone numbers and more)
Responses to feedback or satisfaction questions
Timestamps of interactions
Types of questions asked or services inquired about
These insights are extremely useful for tracking user engagement, identifying frequently requested services, and tailoring your marketing or support strategies. The report is formatted for clarity and can be easily imported into your CRM, spreadsheet tools, or other customer management systems. This optional service provides ongoing value by keeping you informed and proactive in your customer communication approach.
The chatbot is capable of handling a wide variety of inquiries depending on your business needs. These include:
• Common FAQs (e.g. hours, location, services offered)
• Booking and reservation queries
• Product or service details
• Pricing and availability
• Policy-related questions (e.g. refunds, cancellations, COVID measures)
• Guidance and navigation within your app or linked website
In addition to being highly capable, the chatbot can also be trained with boundaries. This means it will not answer questions outside its designated business role (e.g., personal opinions, off-topic questions, or unapproved subjects). This ensures the chatbot remains focused, professional, and on-brand at all times.
Purpose-Built for Small Businesses
Unlike generic bots, ours is fine-tuned to support the kind of interactions that matter most to local and independent businesses.
Always On, Never Sleeps
Your customers can get answers, make bookings, and find what they need 24/7 — even when you’re off the clock.
Designed to Grow With You
As your business evolves, your chatbot evolves too. Just send us your new updates, and we’ll retrain it to reflect your latest offerings.
Proven to Save Time
Businesses using our chatbot report:
• Up to 70% fewer repetitive inquiries
• A 20–30% increase in customer engagement
• Improved staff focus and efficiency
Increase Sales & Engagement
• Turn interest into action with instant redirection to menus, product pages, or booking links.
• Use affiliate links to create additional revenue streams inside your app.
• Collect contact info to build your email marketing list effortlessly.
Perfect Companion to Your App
Since the chatbot is integrated directly into your ZAAGS app, it works natively with your platform — no extra tools, apps, or steps required. This leads to better performance, faster loading, and a seamless experience for your users.
